Digital Product Policy & Refunds

Our products are delivered digitally. Please review the following policies regarding digital downloads and refunds before purchasing.

**Delivery**
- Most documents, packs and templates are available for immediate download after checkout. You will receive an email with a download link.
- Premium or bespoke products requiring manual preparation will be sent by email once they are ready. Delivery expectations are clearly stated on each product page.

**Digital Product Usage**
- Products purchased from Phoenix Health, Safety & Compliance are licensed for use within your own business only.
- You may edit and adapt editable files for your projects but you must not resell, redistribute or share our documents publicly or with third parties.

**Refund Policy**
- Due to the intangible nature of digital downloads, we generally do **not** offer refunds once a file has been accessed or downloaded.
- If you purchase a manual fulfilment product and we have not yet delivered it, you may contact us to request a cancellation and refund.
- For custom or bespoke documents, refunds are not available once work has commenced. We will always endeavour to ensure you are satisfied with the final product.
- If there is a problem with your order (such as file corruption or you received the wrong product), please contact us within 7 days and we will resolve the issue as quickly as possible.

By completing your purchase, you acknowledge and accept these terms. If you have any questions about our digital product policy, please contact **info@phoenixhsc.com** before placing your order.